Help
Support
Need a hand?
For app questions, account problems, or technical issues, email: support@rovun.app
For privacy questions or requests about your information, email: support@rovun.app
Please do not send passwords, verification codes, or unnecessary health or location information.
Report a technical problem
To help us investigate, include:
- Your ROVUN username, if relevant.
- Your iPhone model and iOS version.
- Your app version, if available.
- What you were doing when the issue happened.
- The approximate date and time.
- Whether the app was open, in the background, or the phone was locked.
- A screenshot or diagnostic report, if available.
Remove or blur private information before attaching a screenshot. Do not post private routes or account information in public support discussions.
Suggested email subject
Technical issue: [short description]
Report unsafe behavior or misuse
If you believe someone is using ROVUN to harass, stalk, impersonate, cheat, or expose personal information, contact: support@rovun.app
Include the relevant username, a description of the concern, and any necessary screenshots or approximate timestamps.
Do not confront another runner or collect additional evidence if doing so would put you at risk.
This inbox is not an emergency service and is not monitored continuously. If there is an immediate threat, contact local emergency services.
Suggested email subject
Safety report: [short description]
Privacy and account requests
To request access, correction, deletion, or other action concerning your personal information, email: support@rovun.app
Include your ROVUN username and the nature of your request. We may ask for additional information to verify that the request relates to your account.
Do not send identity documents unless we specifically explain why they are necessary and how to provide them securely.
Suggested email subject
Privacy request: [access / correction / deletion / other]
Common questions
Does ROVUN keep recording when my phone locks?
ROVUN is designed to continue recording an active run using background location access when the necessary permissions and device configuration allow it.
Recording can be affected by system restrictions, permissions, battery conditions, GPS availability, or app interruptions. Force-quitting the app or turning off the phone stops continuous recording.
Is my location public?
Your full saved route is not part of the public world response. However, claimed streets, territory changes, and activity timestamps can reveal where and approximately when you run.
Review the Privacy Policy before using shared territory features.
Are my run notes and photos public?
In the current app, private run notes and before/after photos are stored locally and are not included in territory-backend uploads.
If you choose to share content, the recipient receives whatever is included in that export.
Does signing out delete my information?
No. Signing out removes the active sign-in session. It does not delete your account or backend records.
What happens to workouts sent to Apple Health?
Workouts written to Apple Health remain subject to your Apple Health settings. Signing out of ROVUN or uninstalling it does not automatically remove those workouts.
Use Apple Health to review or manage information already written there.
Does claiming a street give me any real-world rights?
No. Territory is a virtual competition feature. It does not grant property ownership, access rights, or control over public spaces.
Legal information
Operated by Evgeny Timofeev.